Contact Us

Contact Us

By Telephone
Calling from within the UK mainland: 0800 123 400 (free call)
Calling from overseas: +44 113 369 8040
Store Card Enquiries: 08451 222 503

Please note that calls may be recorded for training and quality purpose

In most cases we can give you our quickest response by telephone, however you may prefer to use one of the following ways if you want to talk to us:

By Email
We have provided a FAQ page which covers the questions most frequently asked by our customers.  If your enquiry is not answered in our FAQ section, you may find it quicker to call us on call us on one of the numbers at the top of this page. Alternatively you can email us at connect@selfridges.co.uk and we will endeavour to respond to you within 24 hours.

Product Enquiries
For all product enquiries please call us one of the numbers at the top of this page and our helpful switchboard team will be happy to connect you to the relevant department.

To order products by telephone
We can arrange for most of our products to be paid for over the phone and sent directly to your door.  Simply call us on the relevant number at the top of this page and ask to speak to the department you require. Delivery costs vary, please do ask the department when you call.

During the first few days of our Summer and Winter Sale and during any promotional periods where we are exceptionally busy, mail order will not be available in some departments.

Customer feedback
At Selfridges we are keen to ensure that all of our customers are delighted with their Selfridges experience and we genuinely value all feedback and suggestions.

When things do go wrong we would welcome the opportunity to put them right. Initially we would encourage you to contact a manager within the department/brand/concession, giving them the opportunity to resolve the issue for you directly.

Our switchboard team will be happy to connect you, just dial call us on the number at the top of this page. If your concern remains unresolved, please telephone Customer Relations on 0800 138 83 83. We are available between 10am and 6pm each day except Thursdays when due to training, we are available between 10.30am and 6pm.

Alternatively to make a complaint, give us praise or make a suggestion, please use our feedback form and we will endeavour to respond to you within five days.

Contacting our buyers
If you represent a business and you would like to supply goods to Selfridges* please email the Buying and Merchandising department you require at one of the email addresses listed below. 

Menswear: mensbuyers@selfridges.co.uk  

Womenswear: ladiesbuyers@selfridges.co.uk

Accessories: accessoriesbuyers@selfridges.co.uk

Food: foodbuyers@selfridges.co.uk

Home: homebuyers@selfridges.co.uk

Beauty: beautybuyers@selfridges.co.uk

Lingerie: lingeriebuyers@selfridges.co.uk

Kids: kidsbuyers@selfridges.co.uk

Customer enquiries: connect@selfridges.co.uk

To enable the buying department to review your proposal please include the following information as its key for us to understand more about your company: visuals images of your product, who currently stocks your range, is it exclusive to Selfridges, price range and where you feel your brand sits within the market.

*Due to the volume of mails we receive, we are only able to respond if we are interested in pursuing your proposal further.

Working with Us
Selfridges is a great place to work. For details of current vacancies across our four stores, head office and our shared services centre, please click on the careers link at the top of this page.